Mark Barker on the Impact of Care

Third Day on the Job, and Already the Difference Was Undeniable

For Mark Barker, a Transitional Care Professional at Your Health who works with patients daily inside hospitals and facilities, the impact of the job became clear almost immediately. On just his third day, he sat at a patient's bedside and watched her grow tearful describing how much of a blessing Your Health's care had been to her. That kind of response hasn't just been a one-time thing. One patient even called him at home on a Sunday just to say thank you for the service she'd received. Barker says what's struck him most is how often he hears it: patients in the hospital regularly tell him, almost in disbelief, "I can't believe you came to see me here." For him, that reaction captures exactly what patient-centered care is supposed to look like. It is not a policy on paper, but something patients feel and go out of their way to acknowledge