Your Experience Colleague Concepts

Written By Rebecca Dillard

Welcome to our new page dedicated to providing Patient Experience Concepts. Stay engaged with the necessary resources.

In our first installment, we have a couple of short videos to watch. First, a TED Talk on The Ladder of Inference followed by a brief 3 minute video on Empathy when talking with a patient. Enjoy!

Rebecca Dillard
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Managing Difficult Conversations with Colleagues and Patients