How Remote Patient Monitoring Helped Save a Life
At Your Health, our mission is simple: keep patients safe, supported, and out of the ER whenever possible. Recently, our Remote Patient Monitoring (RPM) program did just that—helping detect a life-threatening cardiac event and ensuring a patient received the urgent care they needed.
It started like any other day for our RPM Coordinators, Latoya Spruill and Melissa Hardman. Latoya noticed an unusual alert come through. The patient’s numbers were far outside their normal range. Instead of dismissing it, she dug deeper, checked the patient’s records, and called the patient’s son, who was also the caregiver.
The son explained his mother hadn’t been feeling well, but he didn’t recognize the seriousness of her symptoms. He re-checked her vitals, and again, the numbers were concerning. Latoya quickly escalated the alert to the patient’s care team. Soon after, it was confirmed: the patient was in cardiac distress. Thanks to the quick action of the RPM team, she was taken to the ER immediately—likely preventing a tragedy.
“Her son thought she was just tired, but because of the monitoring, we could see it wasn’t normal. Families aren’t doctors, and they shouldn’t have to be. That’s why we’re here.”
More Than Numbers, Whole Person Care
What makes RPM so powerful isn’t just the technology, it’s the way our team uses it. Every alert is reviewed in the context of the whole patient: their history, diagnoses, medications, and patterns over time. This deeper view allows nurse practitioners and physicians to act quickly and make informed decisions that could save a life.
For our coordinators, the impact goes beyond data. “When we realized what had happened, it was a sense of relief and pride,” Melissa shared. “Even if you never meet that patient in person, you know you made a difference. You may have saved a life.”
“When we realized what had happened, it was a sense of relief and pride. Even if you never meet that patient in person, you know you made a difference. You may have saved a life.”
That human connection is at the heart of RPM. Every blood pressure reading, every weight check, every small data point builds a fuller picture of a patient’s health. Small changes can point to big problems—and our coordinators are trained to spot them.
As Latoya explained, “It’s cool to know I’m still making a difference. Even if it’s over the phone, patients often say, ‘Thank you for calling me.’ That means a lot.”
Better Care. Better Outcomes.
Remote Patient Monitoring isn’t just about numbers but about lives. This story is just one example of how Your Health’s RPM program provides peace of mind, early intervention, and better outcomes for patients and families alike.
Because sometimes, one alert can make all the difference.