Your Health and UnitedHealthcare:

Starting September 16, 2025, any provider that is part of Your Health Organization (formerly SC House Calls) is considered out of network by UnitedHealthcare.

This means that UnitedHealthcare may cover significantly less or none of the care provided by Your Health for patients with UnitedHealthcare insurance.

If you have concerns about whether your care team may be affected, please call United directly using the number on your health insurance card.

Going out of network means that you are seeing a health care provider or receiving services at a facility that doesn’t have a pre-arranged agreement with your health insurance company. Based on your individual insurance plan, using an out-of-network provider or facility might lead to higher out-of-pocket costs, or potentially no coverage at all, for those services.

It’s best to speak directly with United to understand what they will cover while your care team is out of network — in other words, what kind of out-of-network benefits you have. You can reach United by using the contact number on the back of your health insurance ID card.

Despite our best efforts, we have been unable to reach an agreement with United that puts patients ahead of their profits. We will continue to work with United and hope to resume in-network status in the future so you can continue receiving the high-quality care you expect from Your Health with no change in cost.

The issue isn't about how much we're paid or small administrative issues — it's about protecting you from practices that put United's bottom line ahead of your well-being.

The cost of your care is ultimately determined by United. If you are undergoing an active course of treatment for a chronic or acute health issue (such as chemotherapy, infusion therapy, regular rehabilitation appointments or post-surgery follow-ups), United may approve an extended period of in-network coverage for your care at Your Health, even after September 16. This is called “continuity of care.”

You are entitled to ask United for continuity-of-care coverage. Please call United directly using the number on your health insurance card to see if they will provide continued coverage and for how long.

If documentation is needed, Your Health has a continuity of care letter that your provider can fill out for you to submit to United.

United's current practices create real barriers to your care:

• Demanding we take an unprecedented pay cut for crucial services we provide to patients.

• Frequent treatment denials that force you and your doctors to fight for approved care.

• Administrative burdens that take our physicians and nurses away from focusing on your treatment.

• Delayed payments that force us to spend time chasing compensation instead of caring for patients.

Your Health typically has millions of dollars in unpaid claims submitted to United — resources that should be going toward patient care.

We are hopeful that United will participate in continued conversations with us so that we can reach an agreement that puts reasonable guardrails around these harmful practices.

Starting September 16, 2025, any provider that is part of Your Health Organization (formerly SC House Calls) is considered out of network by UnitedHealthcare. This means that UnitedHealthcare may cover significantly less or none of the care provided by Your Health for patients with UnitedHealthcare insurance.

It is important to check with United to understand what they will cover while your care team is out of network. You can reach United by using the contact number on the back of your health insurance card.

We're working hard to resume in-network status with United as soon as possible to ensure you can continue receiving the high-quality care you expect from Your Health with no change in cost.

Yes, all Your Health providers and clinics are affected.

If you have concerns about whether your care team may be affected, please call United directly using the number on your health insurance card.